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AO.com Complaints & Reviews
Complaints, Review, Comparison
Read reviews of AO.com, share your experience and resolve your issue. Rate AO.com for value and service, and compare AO.com with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about AO.com below. |
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Your AO.com Reviews
Rima Bailey: 5/5 Stars 14/04/2019 Brilliant Quick delivery. The guys that installed our washer were lovely as well. Super efficient and didn't make a mess which I was so surprised at considering the mess whoever fitted our previous washer made. Highly recommended!! AO.com has not yet responded. Claire Mawhinney: 1/5 Stars 02/02/2020 BEWARE OF AO.COM's ATROCIOUS CUSTOMER SERVICE BE AWARE POOR CUSTOMER SERVICE IF SOMETHING GOES WRONG!! Be prepared to be passed back and forth between AO and the manufacturer with long call wait times! Ordered a tumble Candy GVSC9DCGB Tumble Dryer which has leaked from the first use. NOT ALLOWED to return it until Engineer appointment booked despite it being a BRAND NEW TUMBLE DRYER. Inconvenience of multiple calls and long wait times to AO and manufacturer to sort situation. Then had inconvenience of having to wait days for available Engineer slot. The tumble dryer then leaked again as soon as Engineer had 'fixed' the issue. More calls with long wait times between AO and the manufacturer to get returns authorisation code. BEAR IN MIND THIS IS A BRAND NEW TUMBLE DRYER! Had to wait further 2days for returns uplift.. surprise surprise 15th December AO didn't show up to collect the tumble dryer! More long call wait times to again sort the situation. Helpful AO Customer Advisor explained there had been an oversight and my returns uplift was not booked on the system during previous call. I was offered flowers for the inconvenience at this stage, however I requested money be donated to the British Heart Foundation instead. I was informed that this would be done in my name and I would receive a confirmation letter. More about this later! Another 3days wait until a return uplift could be arranged. At this point I raised a formal complaint emailing Mr Roberts, AO CEO. Conflicting information given from the only two people who work in Escalations Team. Repeated calls to me and insulting dismissive email sent following an angina attack during one on the calls to AO triggered by the ongoing stress! Finance agreement chaos and conflicting information due to returning the tumble dryer and initially keeping the Candy GVS169DC3 Washing Machine ordered at the same time. New Day Finance company investigated the complaint re the finance agreement situation independently and resolved issue. Therefore this complaint is not about New Day, as I accepted and appreciated their investigation and resolution. 18th December a further email of complaint was sent to Mr Roberts, AO CEO regarding conflicting information from his CEO Escalations Team. 19th December I received an email response from the AO Regulated Complaints Team who stated they had closed this complaint on their side despite issues outstanding and my whole complaint never being fully addressed! Given appalling service I received I arranged the return of the Candy GVS169DC3 washing machine as was not prepared to keep the 1600 spin washing machine which was less effective than my previous 1400 spin washing machine when I had no faith in AO if further issues arose. AO Insurance protection payment was taken from my account despite being told this had been cancelled! I was offered £20 to apologise for any inconvenience caused which I refused as insulting given the time, stress, inconvenience and direct adverse effect this whole situation had on my health due to appalling customer service. This was followed by £50 offer which I further refused, again as insulting given everything I had experienced and given that when I had queried the British Heart Foundation donation that was meant to have been given on 15th December this was ignored. Only when I emailed saying I would rather post a honest online review of the horrendous service AO offer if things go wrong and highlighting my disgust at no British Heart Foundation donation as promised. I was sent a screen shot of a £30 donation, which I strongly suspect was only donated at that point due to my upcoming review as it had never been mention prior, despite me querying it!!! Extremely disgusted regarding this!!! What to expect from AO if you have appliance issues:- Appalling Customer Service. Clear lack of communication between staff. Customers complaints and significant issues raised disregarded. Insensitive and insulting towards customers. Time wasted due to long call wait times, engineer visit, as well as failed and inconvenience returns uplifts. Further stress and inconvenience of situation not being effectively addressed at point of issue. Conflicting information and total dismissal of customer issues. Is AO a company you would feel confident dealing with??? AO.com has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Chris Himathongkom: 1/5 Stars 29/09/2020 Terrible service The driver came and would not deliver the refrigerator into my house. They said the doorway was too tight. I gave them an alternative to bring it through the window which is at waist level, again they refused to do it. After taking pictures of the windows, they left the refrigerator at the front gate (10m from my door which i had to carry it in myself) and left. After 20 minutes i managed to bring the refrigerator into the house which FITS through the door and have to install everything myself. The old fridge is still inside my house where they will not help me bring it out. The service is beyond terrible and i will not be using them again. AO.com has not yet responded. Ian Darroue: 1/5 Stars 05/06/2018 Terrible delivery Ordered on Sunday. Delivery scheduled on Tuesday, morning slot 7am-12pm. Delivery arrived just before 12pm and they refused to deliver fridge freezer into the property as safety gate for kids on the top of the stairs was not taken off. My husband was trying to take off the gate quickly and half of the gate was off when delivery gentlemen decided to leave without leaving the new fridge freezer with the comment from one of the drivers that "Time is money!". Apparently they have 10 min slot to deliver item and to take old one.... No comment! My husband was left with half gate off hanging on two bottom screws... I arrived home ten minutes after as I went out to bring a cake for my son's 1st birthday tomorrow, not knowing that fridge freezer is not going to be delivered today and that destiny of that cake is going to be uncertain. I called them strait away to ask to try to bring fridge today as my husband took off security gate and their answer was that is not possible. I mean, I live in zone 3 in London, how far you could get in literary 10 min that you can't turn back. I would not complain if it was any other appliance, but fridge is essential specially when you have two small kids, and reason for choosing ao.com was because quick delivery. How bad judgement, how bad choice, now I see. No correct customer service, wrong drivers attitude. Apparently they will deliver tomorrow morning. Until then my dinning room and kitchen look like storage as we had to pack hallway and stairs staff away. Let us prepare for son's 1st Birthday now. So awful and disappointing from you ao.com. Will avoid you in a future in a large diameter. AO.com has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Sandy Love: 1/5 Stars 02/12/2015 Washer not working i bought a washer from ao in october this year the washer worked ok at first then it broke down i phoned ao to get an engineer out and it took two and a half weeks to get an engineer out to me i did all the checks ao asked me to do but it still didnt work the engineer came out yesterday he was here 5 mins if that then left and the washer is still not working i have a disabled person i care for and my washer is so important to me as i have to wash bedding every day AO.com has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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