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JD Sports Complaints & Reviews

Complaints, Review, Comparison

Read reviews of JD Sports, share your experience and resolve your issue.

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Your JD Sports Reviews

Martin Walton: 1/5 Stars
 
16/01/2020
 
NO ORDER RECEIVED!!!!
 
I not received my order (trainers for my son, which was paid for using some of his Christmas money) I made on the 27/12/19. Was told on the 28/12/19 is was picked and ready for delivery. Then I had to wait until the 7/1/20 for JD sports to say they had dispatched my order........I only got this message after sending ANOTHER email complaining about the service a few hours before so I don’t believe it was in fact dispatched. After sending daily messages asking where my order was and getting the same response of ‘were very busy at the minute, your parcel will arrive soon. Please accept our apology’. I have today Had enough of the waiting and asked for a refund, had a message back within minutes form JD SPORTS saying they’ve checked my order and it’s been lost in transit and a refund will be issued within 3-5 days............I believe that when I goes back into my bank. Funny after complaining AGAIN they came back with another excuse. Upon reading comments of social media lots of other people are in the same boat as myself and have been told the exact same things. SHOCKING SERVICE AND I WILL NEVER ORDER FROM JD AGAIN!!!!!!
 
JD Sports has not yet responded.
 




Susan Mclaughlin: 1/5 Stars
 
28/05/2015
 
Fraud
 
on the 8th may to the 10th may of which my credit card was used a fraud to purchases things from your on line shopping can you tell me where the transaction was made from and where the goods were delivered to i need an address for the police and cctv if the items were picked up from the store they would of have to give my name i need this information urgently they spent alot of money i hope that you can help me in this matter , thank you kind regards
 
JD Sports has not yet responded
​

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Tom Boughey: 1/5 Stars

10/11/2019

Poor Duty of Care

I have experienced by far the worst customer service I have ever had. I placed an order which wasn't delivered. So they raised a refund and it took them 2 months to refund me and they gave me different stories each time I called saying they they were waiting for Nike to refund them. A week later chasing again they magically said they have been sitting on the email for a week. Finally, I got my refund and they offered a £10 gift card. I am still waiting for it 3 weeks after raising it. Hands down worse customer care ever.

JD Sports has not yet responded.




Sharron Watson: 1/5 Stars

24/05/2019

Rubbish

Been let down by JDSPORTS. Ordered in store, next day delivery. Two days in still not received. Emails ignored, phone staff unhelpful and live chats not really a live chat! So disappointed. So is my grandson when he didn’t get the trainers on his birthday 

JD Sports has not yet responded.
​
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Janet Goulding: 5/5 Stars

09/09/2019

Great item

Ordered this hoodie for my grandson the item was better than expected as I got it in the sale the service from jd sports was excellent

JD Sports has not yet responded.


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