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plan.com Complaints & Reviews

Complaints, Review, Comparison

Read reviews of plan.com, share your experience and resolve your issue.

Rate plan.com for value and service, and compare plan.com with other companies.

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Your plan.com Reviews

Gavin Fassett: 1/5 Stars
​

01/03/2020
 
Dishonesty
 
I was tricked into what they said was an 18 month contract but turned out to be 36! They then phoned some time after to say that I am running dangerously low on data each month and can offer me more for £10 more each month, after agreeing they slammed a further 3 years into the contract! I have had the same iPhone 6 se for years now as a result! I refuse to even pick up the phone to them now for fear of being further ripped off
 
plan.com has not yet responded.
 
 

 
Karen Arevalo: 1/5 Stars
 
29/11/2019
 
Unhappy customer
 
I am trying to terminate my contract early or at least reduce my monthly contract since I am losing my job. They have been very unhelpful and have told me I would have to pay £1200 to cancel which I cannot afford. I felt I was duped into signing up with them in the first place as I was at the time with O2 and had been for many years. Apparently they are a subsidiary and were able to get all my information from O2 making me believe it was O2 calling me. They were very pushy and I was busy. Now I am signed up to a contract I cannot afford or get out of.
 
plan.com has not yet responded.
 ​
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Laila Aboushakra: 1/5 Stars
 
01/07/2019
 
Shambles of a company
 
If I could give no stars I would. They give you this good deal saying price promise no vat added I left EE to go with them as it worked out cheaper and now they are going back on what they said. The sales advisor that I have been trying to get hold of is ignoring my calls I wonder why that would be eh?. He was quick enough to harass to get his commission no customer care in this company what so ever they blag a offer to you. Currently waiting for them to send all phone call recordings which no they arent not replying to my email. So I am wanting to take this further as that the sales advisor Harry did say Price Promise and no VAT to me. Shambles of a company. Should be shut down
 
plan.com has not yet responded.
 
 


Yvette N: 1/5 Stars
 
26/10/2019
 
Enter contracts with caution
 
Be very careful when entering a contract with this firm. My bills are huge, being charged ridiculous amounts for services I do not use. This firm has caused me great financial problems. My advice would bt to avoid them at all costs.
 
plan.com has not yet responded.
 ​

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Gerard Mckeever: 1/5 Stars

04/11/2016

Over charging

My complaint is My mobile phone is with plancom of Manchester. But 02 is my network.my brother took a contract out for two yrs for two mobile fines .then decided he did not want them .but because I have been using my phone they are charging me for both phones being 100 a month. I have asked them for nearly two yrs to stop one of the mobile phones as it has not been used since contract was taken out . They tell me I am liable to pay for both phones is this correct thank you
​


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​Car Insurance Saving Figure
You could save up to £504*
*51% of consumers could save £504.25 on their Car Insurance. The saving was calculated by comparing the cheapest price found with the average of the next five cheapest prices quoted by insurance providers on Seopa Ltd’s insurance comparison website. This is based on representative cost savings from September 2023 data. The savings you could achieve are dependent on your individual circumstances and how you selected your current insurance
supplier.

Van Insurance Saving Figure
You could save up to £590* *51% of consumers could save £590.37 on their Van Insurance. The saving was calculated by comparing the cheapest price found with the average of the next four cheapest prices quoted by insurance providers on Seopa Ltd’s insurance comparison website. This is based on representative cost savings from August 2023. The savings you could achieve are dependent on your individual circumstances.

Home Insurance Saving Figure
You could save up to £165* *51% of consumers could save £165.27 on their Home Building & Contents Insurance. The saving was calculated by comparing the cheapest price found with the average of the next seven cheapest prices quoted by insurance providers on Seopa Ltd’s insurance comparison website. This is based on representative cost savings from September 2023. The savings you could achieve are dependent on your individual circumstances.

Motorbike Insurance Pay less than Figure
You could pay less than £195* *51% of consumers who received a quote for Motorbike Insurance through this service provided by Seopa Ltd. in August 2023 were quoted less than £194.60. The price you could achieve is dependent on your individual circumstances.

Bicycle Insurance Pay less than Figures
1) You could pay less than £36 for bicycles valued up to £1500*
*51% of customers with a bicycle valued up to £1500 who obtained a quote for Bicycle Insurance through this service provided by Seopa Ltd during September 2023 were quoted less than £35.12. Using the same calculation for bicycles valued between £1500 and £3000 gave a figure of £68.66 and for bicycles valued over £3000 gave a figure of £143.54. The quote price you could achieve is dependent on your individual circumstances.
2) You could pay less than £69 for bicycles valued between £1501 and £3000*
*51% of customers with a bicycle valued between £1500 and £3000 who obtained a quote for Bicycle Insurance through this service provided by Seopa Ltd during September 2023 were quoted less than £68.66. Using the same calculation for bicycles valued up to £1500 gave a figure of £35.12 and for bicycles valued over £3000 gave a figure of £143.54. The quote price you could achieve is dependent on your individual circumstances.
3) You could pay less than £144 for bicycles valued over £3000*
*51% of customers with a bicycle valued over £3000 who obtained a quote for Bicycle Insurance through this service provided by Seopa Ltd during September 2023 were quoted less than £143.54. Using the same calculation for bicycles valued up to £1500 gave a figure of £35.12 and for bicycles valued between £1500 and £3000 gave a figure of £68.66. The quote price you could achieve is dependent on your individual circumstances.

Pet Insurance Pay from Figures
You could pay from £2.56 per month*
*Price per month for cover based on a dog, Holly, aged 2, no known medical conditions, up-to-date vaccinations, and microchipped. Based on quote data provided by Seopa Ltd during August 2023. The quote price you could achieve is dependent on your individual
circumstances.
You could pay from £2.56 per month*
*Price per month for cover based on a cat, Rene, aged 4, no known medical conditions, neutered, up-to-date vaccinations, and microchipped. Based on quote data provided by Seopa Ltd during August 2023. The quote price you could achieve is dependent on your individual circumstances.

Breakdown Insurance Pay from Figures
You could pay from £15.49 per month*
*Based on quote data provided by Seopa Ltd during September 2023. This quote was provided to the majority of customers. The quote price you could achieve is dependent on your individual circumstances.
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