|
Shopping
|
Quiz Clothing Complaints & Reviews
|
Complaints, Review, Comparison
Read reviews of Quiz Clothing, share your experience and resolve your issue. Rate Quiz Clothing for value and service, and compare Quiz Clothing with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Quiz Clothing below. |
Send your Quiz Clothing Reviews & Complaints
|
Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our shopping complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
|
Your Quiz Clothing Reviews
|
Alexandra Cutlands: 1/5 Stars 16/09/2019 Worse customer service I’ve never shopped online before but about 2 months ago I discovered Quiz dresses. There’s a wide range of dresses and at first glance I thought they were a good price. I ordered x3 times with various orders, totalling to about 10 dresses. I found the one I liked and sent the rest back but one side around the bust seemed bigger than the other and around the neck piece, the stitching was slightly pulled out. I sent the dress back and ordered the dress again - a size 14 and a size 12. The dress is for a wedding I’m attending in Cyprus 18th September and I wanted to make sure I had a dress in advance. The size 14 was still not a great fit around my bust but the size 12 fit nicely however I noticed a pull in the front of the dress. I contacted the Quiz customer services on 04th September requesting that they send me a replacement dress and sent pictures of the snag. 07/09 the customer service team advised me the dress was out of stock so they were unable to send me a replacement. The team told me to send the dress back so I could get a refund but this didn’t help me as I would be left without a dress and didn’t have any time to go shopping in between a busy work period and moving house. On 09/09 they offered me a £3 refund which is a complete and utter disgrace. A member of the team told me it was only 1 imperfection on the dress so there isn’t much they can do. 11/09 I emailed Quiz advising the size 12 dress was back in stock and asked them to send me a replacement. They said that I needed to return the dress first but I didn’t want to send this back and then risk them not sending me the replacement dress in time. My thought process was that I would wear the snagged dress if I didn’t get the replacement dress even though this shouldn’t have to be the case. The customer service team told me to order the dress as normal which incurs the £3.95 delivery charge. I don’t think its fair I should have to pay the delivery charge again as I wouldn’t need to reorder another dress if the dress was quality checked before it was sent to me! They should be emailing me telling me the dress is back in stock, not the other way around. 12/09 customer service team said they are looking into my query. I chased the team 12/09, 13/09 and today but still have not got anything. I called a number I found online but the lady she was unable to do anything to help as the customer service is only contactable via email or call back. I also raised a complaint on Resolver (https://complaint.resolver.co.uk) but its been 12 days and still no updates at all! I’m leaving early morning this Wednesday without a replacement dress and dealing with the customer service team has been absolutely rubbish. I work in customer service myself and understand what its like when complaints like this come in so I don’t usually do this but im so frustrated! Complete disappointment. Strongly recommend to never use quiz clothing as quality is rubbish and customer service is even worse. Quiz Clothing has not yet responded. MYRIAM ANZENI: 1/5 Stars 31/12/2017 Can’t find my parcel Hi I ordered a dress from quiz clothing on next day delivery option as I needed it for the 31 December I received on e mail saying my parcel has been left to a neighbour as I was indoor all day at the delivery date (30 December 2017 ). I checked with all my 3 doors next neighbour but none of them got it. So i will be please to have the door number where it has been delivered or a full refund of my money. Thanks you Quiz Clothing has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
|
|
Sarah Kumah: 1/5 Stars 18/07/2018 Quiz deducted an additional £400 despite cancelled order. I was completing my order on the Quiz Clothing website. This was my first time using the site. Towards the last page. I selected proceed with order but it did not go through. I received no confirmation. I waited and then went back again to confirm the order. This time it went through. Later I received 2 emails. One confirming my correct order for £600 but another for £400!!! I immediately sent an email via their website and direct to Cancel the order and had no response. This was last week Friday and despite their commitment to a 72 hour response time they have simply ignored me. In total I have emailed them 12 times. I have not had One reply. Instead they have taken this extra money and this has resulted in my account being over drawn and other standing orders bouncing and charges being incurred. I understand web pages have glitches but for them to simply ignore me and no respond to one email and still proceed to deduct money is not acceptable. In this current market of online shopping it is not acceptable to not respond to an email after 5 working days !!! I am short £400 and I need this money refudnded asap. But what am I to do when Quiz refuse to refund me. Other customers should stay away because they simply do not know how to run an online service. Quiz Clothing has not yet responded. Melissa M: 1/5 Stars 06/09/2019 Put jumpsuit on hold in store and they handed me back the wrong size I went into a Quiz store in the Crescent in Limerick. I tried on a teal jumpsuit in a size 8 and asked the clerk to hold it for me and that I would come back soon. She took my name and told me that was fine. Less than an hour later I returned to the store, told them my name and described the jumpsuit. They held up a teal jumpsuit in the exact same style and asked me was that it, to which I said yes because it was the same style and colour as the one I tried on and asked them to hold and I had given them my name twice. At home I wanted to try the jumpsuit on and to my shock they had given me the jumpsuit in a size 16. I bought this on a Saturday for my university graduation on the Monday. This left me in a panic with nothing to wear for my university graduation ceremony on Monday morning. I emailed Quiz directly about it and explained the situation to them and expressed my dissatisfaction about being handed the wrong sized jumpsuit after giving my name twice and returning within the hour of asking them to hold it for me. They offered me a measly 20% discount off my next purchase despite the fact that as a student I get a 15% discount anyways and would obviously not be able to use the two discounts at once. I told them that this compensation was basically worthless to me as I already get the 15% discount and they did not seem to care and said that that was all they were going to offer. Obviously this was all my bad experience was worth to them. They clearly don't care about customer satisfaction thus I have lost faith in their company and will never shop there again. Quiz Clothing has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
|
|
Gloria Burling: 1/5 Stars 15/02/2018 Useless customer care I ordered some bits just after christmas in the sale I didn't receive a text to say it was ready to pick up I went to the shop they have my parcel but can't have it without a code I have emailed customer care so many times their answer is I didn't order it from them it was Debenhams yet on my bank statement it says quiz clothing I've emailed a copy no reply getting fed up now can't even get my money back as they say I didn't order from them but I know I did 😫 Quiz Clothing has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
|
|
|
