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Energy
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Scottish Power Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Scottish Power, share your experience and resolve your issue. Rate Scottish Power for value and service, and compare Scottish Power with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Scottish Power below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our energy complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Scottish Power Reviews
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Kevin Moore: 1/5 Stars 29/07/2016 Bereavement issues My father passed away at the beginning of June. As the executor of his will it was my task to inform all suppliers of this and ask for accounts to be forwarded to me. One of these was Scottish Power, who supplied his electricity. I rang Scottish Power and informed them of his death, and asked that the account be put in my name and any correspondence be directed to my address. I also gave them my email address. They said they would do this, that I wouldn't need to send anything in. I checked a couple of days later and they had changed the account name to 'Executor of the late *****). Address stayed the same. I then started to deal with his finances and, as advised by his bank, cancelled direct debits, one of which was Scottish Power. I had, by the way, informed all suppliers that I would be cancelling direct debits and final bills to come to me. The next day I received an email saying, in bold letters 'Your account is in arrears. Please make a payment now'. It was addressed to 'Estate of ****'. The email urged me to make an immediate payment of £-120.61, to clear the balance. Yes, that's correct, they were demanding a minus amount. I checked the account, and it was in credit for that amount. This email was dated 23rd June. On the same day I wrote an email to Scottish Power's complaints department, complaining about the demand for a minus amount, and their lack of sensitivity for what was obviously a deceased relatives account. Two weeks passed and I heard nothing. I had been having post re-directed from my father's house, as I don't live in the area. One of the letters I received was from Scottish Power, addressed to my late father (not Executor, or Estate of). This letter apologised for how they had treated their customers whilst upgrading their billing system, and that they were compensating everyone with a £73 payment. This was transferred onto his electricity account. This was just adding insult to injury, so I wrote a follow up email last week, Thursday 21st July, to their complaints department, demanding an explanation as to why letters were still being addressed to my late father at his address. I said that I wanted a reply within 7 days, or I would take it further. This is what I am doing now. I also threatened to go to the national press. I don't want money, I just want them to get it right and to acknowledge that they have treated me very badly in what has been a very distressing couple of months. I will also follow this up with Ofgem. Scottish Power has not yet responded. Ian Buck: 1/5 Stars 05/09/2019 Unbelievable I recently left Scottish Power, I was due a refund of £72.32 but instead they took a further £27.68 rounding up the money they owe me to exactly £100. When I called them they said I needed to sort that out with my bank through the direct debit guarantee scheme, they then said all they owed was £27.68 and then they cut me off. Smells like fraud to me, a fairly small amount but if they do this to 10,000 customers they have £1,000,000 in their accounts that they have obtained by illicit means. I intend to send them a formal demand for the money they owe and then will take court proceedings followed by a wind up order when they fail to respond. They are a shameful and incompetent company. Scottish Power has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Johnny T: 1/5 Stars 30/03/2019 The worst customer service I have ever experienced For the sake of your own sanity, avoid this company like the plague. I was due to move house and advised them of this 7 days in advance. When the sale fell through, I phoned them immediately to let them know. 3 weeks, 6 phone calls and innumerable broken promises later, I`m still being charged for 2 properties. As a conservative estimate, I`ve spent between 4 and 5 hours on the phone trying to resolve this.Their "customer service" is appalling-I was advised by one person that the situation was "my own fault" and they had "only done what you told us to do". When I pointed out that they hadn`t cancelled the unwanted account as I asked,he replied "Well,we`ve only got your word for that!” Scottish Power has not yet responded. Mercedes Damian: 1/5 Stars 04/09/2019 Broken gas meter box I switched from SSE to Scottish power on 3 June 2019 via MoneyExpert. At the start of August 2019, I returned home from work to find that my gas meter box door was broken and hanging out. I took pictures and contacted Scottish power the following day to discuss this and assess whether they could help repair it. At the time, I had no idea that one of their employees had come to take readings the day the box was damaged. I discovered it when I was sent an email from them on 18 August 2019 advising that my latest energy bill/statement had been updated. When I looked at the bill, I discovered that someone had provided Scottish Power with meter readings on 2 August 2019, the day my gas meter box was broken... I then called them to complain on 29 August 2019 and the gentleman I spoke to that day, took down the complaint and advised me they would investigate and it might take them 3 to 4/5 days to come back to me. I called them today to get an update on my complaint and to my surprise was informed that the complaint was closed on 29 August 2019 after I had allegedly spoken to one of their employees and agreed to be given £20 in compensation. I was quite incensed upon hearing this as I had never had such a conversation. I checked my phone records and saw that they had actually called me twice on 30 August 2019 and I had missed their calls. I relayed this to the gentleman I was speaking with (who seemed reluctant to believe my account) and I had to insist that this shameful falsifying of information should be added to my previous complaint. I advised that not only had I not held any subsequent conversation with Scottish Power after my initial call to complain but moreover I would not have accepted the £20 offer which would not even cover the cost of replacing the gas meter let alone the labour costs of the person(s) who would undertake the replacement. Further, once more, when I returned home from work on 3 September 2019, once more, I found that someone had left my damaged gas box meter open and ripped off the tape I had had to use to hold it together. To say that I am appalled at the service I have received cannot express what I am feeling. I was promised they would call me back... What a disappointing experience to date! Mercedes Damian Scottish Power has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Debbie Rogers: 1/5 Stars 30/05/2018 Wrong Tariff. Moved to a house that has Economy 7 . As it had storage heaters and an immersion tank. I told Scottish power to remove the economy 7. As I knew it wouldn't suit my family. So got stung with a high electrcity bill. Still having to pay it.. I got told we would have to pay for the right meter. I don't think this is fair and should be compensated for. I said in the beginning to remove the meter. I am disabled with arthritis and fibromyalgia and need warmth all day. And need my washing machine on in the day. Not at night. With a young child above the kitchen where a washing machine would be making noise. Plus I now have a combination boiler fitted through my local council scheme on a grant due to my osteoarthritis. Scottish Power has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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